Terms and Conditions

Please read these terms carefully before using our services. By using Trade Safe Transfers, you agree to be bound by these terms.

Trade Safe Transfers - Terms of Service

Effective Date: 20 May 2026

YOUR USE OF TRADE SAFE TRANSFERS AND ITS SERVICES CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS.

These Terms of Service govern your access to and use of the Company's secure project management platform "Trade Safe Transfers" and related services. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, and any other policies referenced herein. If you do not agree to these Terms or cannot adhere to these Terms, you must not use our Services.

1. Definitions

In these Terms, unless the context otherwise requires:

  • "Chargeback" means a reversal of a payment initiated by a Payer's bank or card network, due to disputed, unauthorised or fraudulent transactions.
  • "Company," "We," "Us," or "Our" refers to Trade Safe Transfers Pty Ltd (ACN 681 376 045) and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)).
  • "Funds" means the money paid by a Payer for goods or services provided by a Payee.
  • "GST" has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
  • "Payee" refers to any individual or entity, such as a tradesperson or other service provider, using the Platform to receive payment for services or goods.
  • "Payer" refers to any individual or entity using the Platform to pay for services or goods.
  • "Platform" refers to the Trade Safe Transfers online service, accessible via the website tradesafetransfers.com.au, its associated applications, and the services offered through them.
  • "Privacy Policy" means Our policy on the collection, use, and disclosure of Your personal information, as amended from time to time, available at Trade Safe Transfers Privacy Policy.
  • "Services" refers to the provision of the Platform and the ancillary services as set out in clause 2 of these Terms.
  • "Terms" refers to these Terms of Service, as amended from time to time in accordance with clause 3.2.
  • "User" or "You" or "Your" refers to the person or entity using or registering to use the Platform, whether as a Payer, Payee or both.
  • "Your Account" means the account activated in Your name upon acceptance of Your registration by the Company.
  • "Customer" means the individual or entity receiving goods or services from a Service Provider through a Project created on the Platform. A Customer will typically be the Payer for the purposes of payment.
  • "Service Provider" means the individual or entity providing goods or services to a Customer through a Project created on the Platform. A Service Provider will typically be the Payee for the purposes of payment.
  • "Project" means a job, task, or service arrangement created on the Platform by a Service Provider and submitted to a Customer for review and approval.
  • "Milestone" means a stage or component of a Project defined by Users for organisational and tracking purposes.
  • "Project Tools" means the project management features provided by the Platform, including Project creation, Milestone setup, progress tracking, document uploads, notifications, and audit logs.
  • "Communication Tools" means the Platform's notification system and dispute-related communication interface, which allow Users to receive updates and communicate with the Company's dispute resolution team when a dispute is raised.

2. What Trade Safe Transfers Does

2.1. Overview of the Platform

Trade Safe Transfers is a project management platform that enables Service Providers and Customers to organise work, track progress, and coordinate payments for completed services. The Platform provides tools for creating Projects, defining Milestones, sharing information, and maintaining clear records of Project activity.

2.2. Neutral Role of the Company

The Company operates the Platform as a neutral facilitator. The Company:

  • is not a party to any agreement between a Service Provider and a Customer;
  • does not supervise, assess, or guarantee the quality, safety, legality, or completion of any work performed by a Service Provider;
  • does not provide any regulated financial services; and

2.3. Project Management Tools

The Platform provides Project Tools that allow Users to:

  • create and manage Projects, including entering job details and uploading supporting photos or documents;
  • structure Projects into Milestones for organisational and tracking purposes;
  • record progress and mark Milestones as complete;
  • receive notifications about Project activity, Milestone updates, and secure actions; and
  • access an audit log that records actions taken by Users within a Project.

2.4. Communication and Dispute Tools

The Platform provides Communication Tools that allow Users to:

  • receive notifications and updates relating to Project activity;
  • communicate with the Company's dispute resolution team if a dispute is raised; and
  • upload documents or photos relevant to a dispute.

The Platform does not provide general messaging between Users and does not assess or determine the outcome of any dispute.

2.5. How Payments Work

Through the Platform, Payers may initiate payments for agreed goods and services, and Payees may receive payment for completed work.

3. Acceptance and Agreement

3.1. By registering for an account or using the Services, You acknowledge that You have read, understood, and agree to be legally bound by:

  • these Terms; and
  • our Privacy Policy;

3.2. We reserve the right to amend these Terms at any time. We will use reasonable endeavours to notify You of any material changes (for example, by email or notification on the Platform). Amended Terms will become binding on You the next time You use the Services following such notification. If You do not agree to any amended Terms, You must immediately cease using the Services.

4. Privacy and Data Use

4.1. By using our Services, You consent to the collection, handling, storage, and disclosure of Your personal information as outlined in our Privacy Policy.

4.2. We collect identification, payment, and transaction data for the purposes of service delivery, fraud prevention, and maintaining the security and integrity of the Platform.

4.3. You may access, correct, or request deletion of Your personal information by contacting our Privacy Officer as set out in our Privacy Policy, subject to any legal obligations that require Us to retain certain information.

4.4. Our Privacy Policy is incorporated into these Terms by reference.

5. User Accounts

5.1. To register for an account, You must:

  • confirm Your identity in such manner as We reasonably require;
  • for Australian businesses: provide a valid ABN, ARBN, or ACN;
  • provide a valid mobile phone number and email address;
  • be at least 18 years old; and
  • not have had an account previously terminated by Us for breach of these Terms, unless We have provided written consent for You to re-register.

5.2. As part of registration, You must agree to:

  • these Terms; and
  • Our Privacy Policy;

5.3. To maintain the security and integrity of the Platform and to prevent fraud and to comply with Anti-Money Laundering obligations, Trade Safe Transfers requires identity verification of its Users.

5.4. Trade Safe Transfers utilises Sumsub (Sum & Substance Ltd.), a third-party identity verification service provider, to conduct identity verification checks on its behalf. Sumsub's Terms and Conditions apply to their processing of Your data.

5.5. As part of the verification process, You may be required to provide personal information and documentation, including but not limited to:

  • government-issued identification documents (e.g., passport, national ID card, or driver's licence);
  • a facial image or liveness check; and
  • proof of address or other supporting documentation.

This information is used solely to verify Your identity and to maintain the integrity of the Platform.

5.6. All personal data submitted for verification purposes is processed securely and in accordance with applicable data protection laws, including the Privacy Act 1988 (Cth). Sumsub processes User data strictly for verification purposes.

5.7. Failure to successfully complete identity verification may result in:

  • restricted access to certain features or Services;
  • suspension or termination of Your Account; or
  • refusal to provide Services.

5.8. By using the Services, You acknowledge and agree that Your personal data may be collected, processed, and shared with Sumsub and, where You are a Payee, any payment services provider we outsource any part of the Platform payment functionality to, for the purposes described in this clause 5.

5.9. If Your registration is accepted, Your Account will be activated. Users who act as both a Payer and a Payee are permitted to register for two separate accounts, one in each capacity.

5.10. You are responsible for maintaining the confidentiality of Your password and account details and are liable for all activity that occurs under Your Account. Your Account is not transferable. You must report any unauthorised use to Us immediately.

5.11. Subject to clause 5.12, You will be personally responsible for Your Account and liable for any breach of these Terms.

5.12. If You are registering for an Account on behalf of a company (with a valid ACN), You represent and warrant to Us that:

  • You are duly authorised and have legal capacity to enter into these Terms on behalf of the company in accordance with the Corporations Act 2001 (Cth);
  • Your acceptance of these Terms and the performance of the obligations under them have been duly authorised by the company; and
  • these Terms constitute a valid and legally binding agreement on the company, enforceable in accordance with their terms.

5.13. We reserve the right to refuse, suspend, or terminate accounts in our reasonable discretion, including for failure to comply with these Terms. Where reasonably practicable, We will provide You with notice and reasons for any such action.

5.14. Users must use the Project Tools and Communication Tools responsibly and must ensure that all Project information, Milestones, and uploaded content are accurate, lawful, and not misleading.

5.15. You may request to deactivate Your Account at any time by contacting Us through the provided contact details. Upon deactivation:

  • Your access to the Services will be terminated;
  • any payments not yet remitted at the time of deactivation will be processed in accordance with these Terms; and
  • any Funds will be returned to the appropriate party.

5.16. If Your Account remains inactive for a period of 12 months or more, We may suspend or terminate Your Account, subject to these Terms, applicable laws and any applicable fees. We will endeavour to notify You at least 30 days prior to taking such action.

6. The Payment Process

6.1. Payment for Services: Payers initiate payment for agreed goods and services using a permitted payment method. Payment amounts and timing are as agreed between the Payer and Payee, which may be structured by reference to project milestones set up through the Platform. Milestones are organisational tools only and do not represent conditions imposed by the Company for payment.

6.2. Holding in Escrow: Once a Payer and Payee have agreed payment amounts and timing, the Payer is able to pay the full amount of all agreed payments into the Platform in accordance with clause 6.1, which are held in escrow until a milestone or project stage has been completed.

6.3. Confirmation and Remittance: When a Payee marks a milestone or project stage as complete through the Platform, the Payer will be notified and may:

  • confirm that the work has been completed satisfactorily, in which case the Company will remit payment for that milestone to the Payee; or
  • raise a concern or dispute in accordance with clause 15.

The Company does not verify the completion or quality of any work. Milestone completion is a User-initiated action recorded in the audit log.

6.4. Deemed Acceptance of Work: If a Payer does not respond to a completion notification within 7 business days, the work is deemed accepted and the Company will remit payment to the Payee. The Company will notify the Payer at least once during this period of the pending completion notification and the consequences of non-response. Deemed acceptance relates solely to the Project workflow and does not constitute an assessment by the Company of the work performed.

6.5. Service Fees: Service fees apply to the use of the Services. A full schedule of applicable fees is available at tradesafetransfers.com.au/fees (the "Fee Schedule"). You agree to pay the Company the fees set out in the Fee Schedule for using the Services. You will be notified of all applicable fees prior to initiating a transaction. All fees are inclusive of GST unless stated otherwise.

6.6. Cancellations and Refunds: Where a transaction is cancelled or a Payer seeks a refund before payment has been remitted to the Payee, the Payer may request a refund through the Platform. Refunds are subject to the agreement of both parties and any applicable processing fees as set out in the Fee Schedule. The Company will process any agreed refund to the original payment method used by the Payer, or where that is not possible, to the Payer's nominated bank account.

6.7. Chargebacks: If You are not satisfied with the work provided by the Payee, We encourage You to use the dispute resolution process in clause 15 or the refund process in clause 6.6 before contacting Your bank or card provider. In the event of a Chargeback, You (whether as a Payer or Payee) remain liable for the entire amount of the Chargeback and any associated fees, fines, or penalties. Any Chargeback amounts and associated costs may be recovered by requesting to deduct such amounts from payments otherwise owing to You. You agree to indemnify Us against any losses incurred as a result of a Chargeback.

6.8. Currency: All payments and transactions on the Platform are processed in Australian Dollars (AUD).

7. Prohibited Conduct

7.1. You must not use the Services in any manner that is unlawful, or that violates any of Our rights or those of any third party. Without limitation, You must not:

  • engage in fraudulent or deceptive activity;
  • engage in any communication on the Platform that is abusive, offensive, harassing, discriminatory, or that otherwise violates the rights of other Users or third parties;
  • disrupt or interfere with the Platform, any of our services, software, hardware or equipment connected to or via the Platform;
  • engage in false or misleading advertising or representations;
  • engage in any unauthorised commercial use of the Platform;
  • tamper with the Platform's security;
  • engage in any activity that infringes the intellectual property rights of third parties;
  • engage in any activity that breaches any applicable law;
  • upload or transmit malware, viruses, or any other harmful code;
  • attempt to circumvent the payment arrangements under these Terms; or
  • use the Platform other than for its intended purpose.

7.2. You agree to cooperate fully with the Company in any investigation into suspected fraudulent, illegal, or prohibited activity on the Platform, including by providing any requested information or documentation in a timely manner.

7.3. By using our Services, You represent and warrant that You are not located in a country that is subject to an Australian Government embargo or designated by the Australian Government as a "terrorist supporting" country, and that You are not listed on any Australian Government list of prohibited or restricted parties.

8. Intellectual Property

8.1. The content of the Platform, including all text, graphics, logos, and software ("Material"), is the property of Us, our licensors, or related bodies corporate and is protected by the Copyright Act 1968 (Cth) and other applicable intellectual property laws.

8.2. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform in accordance with these Terms. You must not copy, reproduce, modify, distribute, or transmit any Material without Our express written permission.

9. User-Generated Content

9.1. You are responsible for any information or material You upload to the Platform ("Content").

9.2. You warrant that Your Content:

  • is accurate and not misleading;
  • does not infringe any third party's intellectual property rights;
  • is not fraudulent, defamatory, threatening, harassing, indecent, or otherwise unlawful; and
  • does not contain any malicious software or code that could cause harm to the Platform or its Users.

9.3. You grant Us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and display Your Content solely for the purpose of providing the Services.

9.4. We reserve the right to remove any Content that, in Our reasonable opinion, breaches these Terms or is otherwise objectionable, without prior notice to You.

10. Indemnity

10.1. To the maximum extent permitted by law, you hereby agree to indemnify us, and our partners, officers, directors, employees and agents against any action, liability, cost, claim, demand, loss, damage, proceeding or expense (Loss) of any nature arising under tort, statute, equity, contract or some other cause of action that we suffer as a result of:

  • your negligent or wrongful acts or omissions;
  • your breach of any law, regulation or rules;
  • any damage that you cause to our Platform or any other Payer or Payee;
  • your use of the Platform or Services; or
  • your violation of these Terms and Conditions or Privacy Policy,

but you will not be liable for any Loss to the extent such Loss is the direct result of our negligent or wrongful acts or omissions.

10.2. To the maximum extent permitted by law, we hereby agree to indemnify you, and your partners, officers, directors, employees and agents against any action, liability, cost, claim, demand, loss, damage, proceeding or expense (Loss) of any nature arising under tort, statute, equity, contract or some other cause of action that you suffer as a result of:

  • our negligent or wrongful acts or omissions;
  • our breach of any law, regulation or rules; or
  • our violation of these Terms and Conditions or Privacy Policy,

but we will not be liable for any Loss to the extent such Loss is the direct result of your negligent or wrongful acts or omissions.

10.3. This clause 10 will survive the expiry or termination of these Terms and Conditions.

11. Limitation of liability

11.1. Under no circumstances, will we be liable for any loss that you may experience or suffer as a result of any of the following:

  • any details of the project being incorrect, incomplete, out of date or not reflecting the agreement between the Payer and the Payee;
  • a dispute under clause 15;
  • any errors under clause 13.3, unless unless the error directly resulted from or in the Platform;
  • for taking any actions permitted under these Terms and Conditions for a breach of these Terms and Conditions;
  • the quality of the good or service provided by the Service Provider in connection with the Project; or
  • any other matter relating to the project that does not specifically relate to the Services that we provide under these Terms and Conditions.

Liability Cap

11.2. Our total aggregate liability to you under these Terms and Conditions is limited to:

  • For the Service Provider, the sum of all Withdrawal Requests that the Service Provider is entitled to in the 12 month period (or part thereof) prior to the liability arising,
  • For the Customer, the total of all Project Funds paid by the Customer into the Platform in relation to a Project in the 12 month period (or part thereof) prior to the liability arising.

11.3. Your aggregate liability under these Terms and Conditions is limited to the sum of all Fees paid by you over the previous 12 month period.

12. Exclusion for Consequential Loss

12.1. Each party will not have any liability to any other party for fines, penalties, taxes (except GST) and any exemplary, aggravated or punitive damages, liquidated damages or any indirect or consequential loss (including but not limited to loss of business, loss of revenue, loss of contract, loss of production, lost opportunity costs), legal costs and expenses (except reasonable legal costs awarded by a court) arising in relation to these Terms and Conditions.

12.2. These Terms and Conditions do not govern liability for any loss in respect of the project and any liability, indemnity or exclusion in relation to a project must be separately agreed by the parties.

13. Disclaimers

13.1. Our Role: You acknowledge that Our role is strictly limited to operating the Platform, providing Project Tools and Communication Tools, and coordinating payments between Payers and Payees.

13.2. Disclaimer of Warranties:

  • To the extent permitted by law, the Platform, the Services and all Material are provided on an "as is" and "as available" basis.
  • We do not warrant or guarantee uninterrupted or error-free access to the Platform. We may temporarily suspend or restrict access for maintenance, upgrades, or other operational reasons. We will use reasonable endeavours to provide advance notice of planned maintenance.
  • Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee under the Competition and Consumer Act 2010 (Cth) (including Schedule 2 - the Australian Consumer Law) or any other applicable law that cannot be excluded, restricted or modified by agreement.
  • Subject to clause 13.2(c), all other warranties, guarantees and conditions of any kind, whether statutory, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose, are excluded to the maximum extent permitted by law.
  • We do not warrant or make any representations about the correctness, accuracy, timeliness, completeness, reliability, or quality of the Material.
  • We do not warrant the storage, backup, integrity or security of the Content.

13.3. Errors:

  • It is the sole responsibility of the Payer and Payee to ensure that the milestones have been met and that the payment amount is correct. We are not responsible for any overpayment or underpayment (including rectifying any such overpayment or underpayment), except where we are directly responsible due to an error with or in the Platform. You indemnify and hold us harmless in respect of any liability arising as a result of any overpayment or underpayment to any person.
  • If you are required to provide bank account details in connection with any payment under these Terms and Conditions, it is your sole responsibility to ensure that the nominated bank account details provided are correct. You indemnify and hold us harmless in respect of any liability arising as a result of any payment we process to the incorrect bank account where you have provided the incorrect bank account details to us. While we will endeavour to help recover any funds paid to the wrong bank account, we are under no obligation to compensate you or pay any additional amounts to you where you have provided the incorrect bank details.

13.4. Payment Method Security (External): You acknowledge and agree that the Company is not responsible for the security of Your external bank accounts or other payment methods used to fund or receive payments from the Platform, beyond the security measures implemented within Our Platform.

13.5. Force Majeure: Neither party shall be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, epidemic, network infrastructure failures, or industrial action.

13.6. Third-Party Links and Content: The Platform may contain links to third-party websites or display content from third parties. These links and content are provided for Your convenience only. We do not endorse, control, or make any representations regarding the accuracy, completeness, or safety of any third-party websites or content, and We are not responsible for any loss or damage incurred as a result of Your reliance on or use of such third-party resources.

14. User Obligations

14.1. All Payees must:

  • hold valid licences and insurance relevant to the services they provide;
  • provide accurate quotes and timelines, and promptly communicate any foreseeable changes or delays to the Payer via the Platform;
  • ensure that their work complies with all applicable Australian laws, building codes, safety regulations, and industry standards;
  • document progress and completion as required by the project milestones and provide all agreed-upon invoices and receipts;
  • respond promptly to communications from the Payer and the Company;
  • use the Project Tools to provide accurate and complete Project information, including Milestones and supporting documents; and
  • promptly update Project details if circumstances change.

14.2. All Payers must:

  • provide clear and accurate project requirements;
  • lodge Funds before work begins or as per agreed milestones, acknowledging that work may not commence until Funds are received;
  • allow reasonable access for job completion;
  • inspect and verify work in a timely manner and communicate any concerns within a reasonable timeframe (and in any event within 48 hours of receiving a completion notification) to facilitate prompt resolution;
  • communicate any issues promptly via the Platform;
  • review Milestone updates and Project notifications in a timely manner; and
  • use the Communication Tools to raise concerns or disputes when appropriate.

15. Dispute Resolution

15.1. Disputes Between Users: For all disputes between a Payer and Payee concerning their underlying transaction, We encourage the parties to resolve the dispute directly and in good faith. The Company is not a party to the underlying agreement between the Payer and Payee. We offer a facilitated dispute resolution process, the use of which is voluntary. Fees may apply for the use of this service, which will be disclosed to You before the process commences. This process does not limit or replace any statutory dispute resolution rights, including those under the Domestic Building Contracts Act 1995 (Vic) or any equivalent legislation in other States or Territories. The Platform's audit logs and uploaded documents may assist the parties in understanding the sequence of events, but the Company does not assess the substance of any dispute.

15.2. If You have opted in for Our dispute resolution assistance, the following process will apply:

  • Notification and Facilitated Mediation: Upon receiving a formal notice of a dispute from either the Payer or the Payee, We will contact both parties to arrange a facilitated mediation within ten (10) business days. This meeting, conducted by video conference or in person in Melbourne, Victoria, is intended to facilitate a discussion between the parties to help them reach a mutually agreeable resolution regarding payment for the work in question. The Company's role is limited to facilitating communication and does not include determining whether work has been completed satisfactorily.
  • If Mediation is Unsuccessful: If mutual agreement cannot be reached during the facilitated mediation, We will take no further role in assessing the substance of the dispute. The parties will be advised to seek a binding resolution independently through a relevant court or tribunal (such as the Victorian Civil and Administrative Tribunal - VCAT, to the extent it has jurisdiction).
  • Payments During a Dispute: If a dispute is raised before payment for the relevant milestone has been remitted to the Payee, the Company will pause remittance of that payment until the dispute is resolved in accordance with this clause 15 or by agreement of the parties. If the dispute remains unresolved after 60 business days, the Company may, at its discretion, refund the Payer for the disputed amount (less any applicable fees). The Payee must then pursue any claim directly against the Payer.

15.3. Disputes Over Payments (Opt-Out): If You have not opted in for Our facilitated dispute resolution assistance, We will not mediate or assess the substance of any dispute between Users. If a dispute is raised before payment has been remitted, the Company will pause remittance for a period of 30 business days to allow the parties to resolve the matter. If the dispute remains unresolved after that period, the Company may, at its discretion, refund the Payer for the disputed amount (less any applicable fees). The Payee must then pursue any claim directly against the Payer.

15.4. Disputes with the Company: Any dispute between You and the Company arising from these Terms must first be the subject of good faith negotiations. You may contact Us at information@tradesafetransfers.com.au. If the dispute cannot be resolved within 30 days of the initial notification, either party may pursue their legal rights. The courts of Victoria shall have non-exclusive jurisdiction.

16. Termination

16.1. We may suspend or terminate Your access to the Services:

  • immediately and without notice, where You have:
    • breached these Terms in a material respect;
    • engaged in any fraudulent or illegal activity; or
    • posed an immediate risk to the security, integrity, or reputation of the Platform or its Users; or
  • upon reasonable notice, where:
    • Your Account has been inactive for an extended period (see clause 5.16);
    • We are required to do so for legal or regulatory reasons; or
    • We have security concerns regarding Your Account.

16.2. In the event of termination, any payments not yet remitted will be processed in accordance with these Terms, the applicable transaction terms, the dispute resolution procedures in clause 15, and applicable law.

16.3. Termination of Your Account does not affect any rights or obligations of either party that accrued prior to termination, including any obligation to pay outstanding fees.

16.4. Clauses 4, 6.7, 7, 8, 9.3, 10, 11, 12, 13, 15, 17, 19 and this clause 16 survive termination of these Terms.

17. Assignment

17.1. We may assign, subcontract, delegate or transfer Our rights or obligations under these Terms, in whole or in part, to any of Our related bodies corporate (as defined in the Corporations Act 2001 (Cth)) or permitted assignees, without Your consent, provided that such assignment does not materially diminish Your rights under these Terms.

17.2. You may not assign or transfer any of Your rights or obligations under these Terms without Our prior written consent.

18. Entire Agreement

These Terms, together with Our Privacy Policy, any applicable Fee Schedule, and the Project Tools and Communication Tools as described in these Terms, constitute the entire agreement between You and Trade Safe Transfers concerning Your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.

19. Governing Law and Severability

19.1. These Terms are governed by and construed in accordance with the laws of Victoria, Australia.

19.2. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Victoria and any courts that may hear appeals from those courts.

19.3. If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect.

19.4. All rights not expressly granted under these Terms are reserved by the Company.

20. Notices

20.1. Any notice or other communication required or permitted by these Terms must be in writing.

20.2. Notices to You may be delivered to the email address associated with Your Account or via a notification on the Platform.

20.3. Notices to Us must be sent to information@tradesafetransfers.com.au.

20.4. A notice is deemed to have been received:

  • if sent by email, at the time the email enters the recipient's information system; or
  • if posted on the Platform, at the time it is published.

Contact Us

For questions or support, please contact:

Trade Safe Transfers Pty Ltd (ACN 681 376 045)

Email: information@tradesafetransfers.com.au

Phone: 1800 757 111 or (03) 9834 6777