Terms and Conditions

Effective Date: 05-Jun-2025

Last Updated: 05-Jun-2025

1. Agreement to Terms

By accessing or using TradeSafe Transfers' services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access or use our services.

2. Service Description

TradeSafe Transfers provides an escrow payment platform connecting tradespeople ("Tradies") with customers in Australia. Our service:

• Facilitates secure payments between parties
• Holds funds in escrow until work completion
• Provides dispute resolution services
• Verifies identity and credentials
• Manages project milestones and documentation

3. User Accounts

A. Account Creation

• Must be 18 years or older
• Provide accurate, current information
• Maintain account security
• One account per user/business
• Professional licenses must be valid (for tradies)

B. Account Responsibilities

• Keep login credentials secure
• Update information as needed
• Report unauthorized access
• Maintain required licenses and insurance
• Comply with Australian laws and regulations

4. Payment Terms

A. Escrow Process

• Funds held securely until work completion
• Release subject to agreement by both parties
• Dispute resolution process available
• Processing fees apply (see fee schedule)
• GST handling as per Australian tax law

B. Release Conditions

• Work completion verification
• Customer satisfaction confirmation
• No active disputes
• Compliance with milestone terms
• All required documentation provided

5. User Obligations

A. Tradies Must:

• Maintain valid licenses and insurance
• Provide accurate quotes and timelines
• Complete work to professional standards
• Document work progress and completion
• Respond promptly to communications

B. Customers Must:

• Provide accurate project requirements
• Fund escrow account before work starts
• Allow reasonable access for work completion
• Inspect and verify work promptly
• Communicate issues promptly

6. Dispute Resolution

Our dispute resolution process includes:

• Initial mediation between parties
• Evidence review and assessment
• Third-party expert evaluation if needed
• Final decision by TradeSafe arbitration
• Option for external resolution

7. Service Fees

Fees are charged for:

• Transaction processing
• Escrow management
• Dispute resolution (if required)
• Currency conversion (if applicable)
• Express processing options

8. Platform Rules

• No fraudulent activities
• No harassment or abuse
• No false advertising
• No unauthorized commercial use
• No interference with platform security

9. Liability Limitations

TradeSafe Transfers:

• Is not responsible for quality of work
• Does not guarantee tradesperson availability
• Limits liability to escrow amount
• Is not party to user agreements
• Maintains insurance for platform operations

10. Termination

We may terminate or suspend access to our service immediately, without prior notice or liability, for any reason, including:

• Terms violation
• Fraudulent activity
• Extended inactivity
• Legal requirements
• Platform security risks

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of the platform constitutes acceptance of new terms.

12. Governing Law

These terms are governed by Australian law. Any disputes will be subject to the exclusive jurisdiction of Australian courts.

13. Contact Us

For questions about these terms, contact us at:

📧 Email: development@tradesafetransfers.com.au

📞 Phone: 0477 667 700