Please read these terms carefully before using our services. By using Trade Safe Transfers, you agree to be bound by these terms.
Effective Date: 20 May 2026
These Terms of Service govern your access to and use of the Company's secure project management platform "Trade Safe Transfers" and related services. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, and any other policies referenced herein. If you do not agree to these Terms or cannot adhere to these Terms, you must not use our Services.
In these Terms, unless the context otherwise requires:
Trade Safe Transfers is a project management platform that enables Service Providers and Customers to organise work, track progress, and coordinate payments for completed services. The Platform provides tools for creating Projects, defining Milestones, sharing information, and maintaining clear records of Project activity.
The Company operates the Platform as a neutral facilitator. The Company:
The Platform provides Project Tools that allow Users to:
The Platform provides Communication Tools that allow Users to:
The Platform does not provide general messaging between Users and does not assess or determine the outcome of any dispute.
Through the Platform, Payers may initiate payments for agreed goods and services, and Payees may receive payment for completed work.
3.1. By registering for an account or using the Services, You acknowledge that You have read, understood, and agree to be legally bound by:
3.2. We reserve the right to amend these Terms at any time. We will use reasonable endeavours to notify You of any material changes (for example, by email or notification on the Platform). Amended Terms will become binding on You the next time You use the Services following such notification. If You do not agree to any amended Terms, You must immediately cease using the Services.
4.1. By using our Services, You consent to the collection, handling, storage, and disclosure of Your personal information as outlined in our Privacy Policy.
4.2. We collect identification, payment, and transaction data for the purposes of service delivery, fraud prevention, and maintaining the security and integrity of the Platform.
4.3. You may access, correct, or request deletion of Your personal information by contacting our Privacy Officer as set out in our Privacy Policy, subject to any legal obligations that require Us to retain certain information.
4.4. Our Privacy Policy is incorporated into these Terms by reference.
5.1. To register for an account, You must:
5.2. As part of registration, You must agree to:
5.3. To maintain the security and integrity of the Platform and to prevent fraud and to comply with Anti-Money Laundering obligations, Trade Safe Transfers requires identity verification of its Users.
5.4. Trade Safe Transfers utilises Sumsub (Sum & Substance Ltd.), a third-party identity verification service provider, to conduct identity verification checks on its behalf. Sumsub's Terms and Conditions apply to their processing of Your data.
5.5. As part of the verification process, You may be required to provide personal information and documentation, including but not limited to:
This information is used solely to verify Your identity and to maintain the integrity of the Platform.
5.6. All personal data submitted for verification purposes is processed securely and in accordance with applicable data protection laws, including the Privacy Act 1988 (Cth). Sumsub processes User data strictly for verification purposes.
5.7. Failure to successfully complete identity verification may result in:
5.8. By using the Services, You acknowledge and agree that Your personal data may be collected, processed, and shared with Sumsub and, where You are a Payee, any payment services provider we outsource any part of the Platform payment functionality to, for the purposes described in this clause 5.
5.9. If Your registration is accepted, Your Account will be activated. Users who act as both a Payer and a Payee are permitted to register for two separate accounts, one in each capacity.
5.10. You are responsible for maintaining the confidentiality of Your password and account details and are liable for all activity that occurs under Your Account. Your Account is not transferable. You must report any unauthorised use to Us immediately.
5.11. Subject to clause 5.12, You will be personally responsible for Your Account and liable for any breach of these Terms.
5.12. If You are registering for an Account on behalf of a company (with a valid ACN), You represent and warrant to Us that:
5.13. We reserve the right to refuse, suspend, or terminate accounts in our reasonable discretion, including for failure to comply with these Terms. Where reasonably practicable, We will provide You with notice and reasons for any such action.
5.14. Users must use the Project Tools and Communication Tools responsibly and must ensure that all Project information, Milestones, and uploaded content are accurate, lawful, and not misleading.
5.15. You may request to deactivate Your Account at any time by contacting Us through the provided contact details. Upon deactivation:
5.16. If Your Account remains inactive for a period of 12 months or more, We may suspend or terminate Your Account, subject to these Terms, applicable laws and any applicable fees. We will endeavour to notify You at least 30 days prior to taking such action.
6.1. Payment for Services: Payers initiate payment for agreed goods and services using a permitted payment method. Payment amounts and timing are as agreed between the Payer and Payee, which may be structured by reference to project milestones set up through the Platform. Milestones are organisational tools only and do not represent conditions imposed by the Company for payment.
6.2. Holding in Escrow: Once a Payer and Payee have agreed payment amounts and timing, the Payer is able to pay the full amount of all agreed payments into the Platform in accordance with clause 6.1, which are held in escrow until a milestone or project stage has been completed.
6.3. Confirmation and Remittance: When a Payee marks a milestone or project stage as complete through the Platform, the Payer will be notified and may:
The Company does not verify the completion or quality of any work. Milestone completion is a User-initiated action recorded in the audit log.
6.4. Deemed Acceptance of Work: If a Payer does not respond to a completion notification within 7 business days, the work is deemed accepted and the Company will remit payment to the Payee. The Company will notify the Payer at least once during this period of the pending completion notification and the consequences of non-response. Deemed acceptance relates solely to the Project workflow and does not constitute an assessment by the Company of the work performed.
6.5. Service Fees: Service fees apply to the use of the Services. A full schedule of applicable fees is available at tradesafetransfers.com.au/fees (the "Fee Schedule"). You agree to pay the Company the fees set out in the Fee Schedule for using the Services. You will be notified of all applicable fees prior to initiating a transaction. All fees are inclusive of GST unless stated otherwise.
6.6. Cancellations and Refunds: Where a transaction is cancelled or a Payer seeks a refund before payment has been remitted to the Payee, the Payer may request a refund through the Platform. Refunds are subject to the agreement of both parties and any applicable processing fees as set out in the Fee Schedule. The Company will process any agreed refund to the original payment method used by the Payer, or where that is not possible, to the Payer's nominated bank account.
6.7. Chargebacks: If You are not satisfied with the work provided by the Payee, We encourage You to use the dispute resolution process in clause 15 or the refund process in clause 6.6 before contacting Your bank or card provider. In the event of a Chargeback, You (whether as a Payer or Payee) remain liable for the entire amount of the Chargeback and any associated fees, fines, or penalties. Any Chargeback amounts and associated costs may be recovered by requesting to deduct such amounts from payments otherwise owing to You. You agree to indemnify Us against any losses incurred as a result of a Chargeback.
6.8. Currency: All payments and transactions on the Platform are processed in Australian Dollars (AUD).
7.1. You must not use the Services in any manner that is unlawful, or that violates any of Our rights or those of any third party. Without limitation, You must not:
7.2. You agree to cooperate fully with the Company in any investigation into suspected fraudulent, illegal, or prohibited activity on the Platform, including by providing any requested information or documentation in a timely manner.
7.3. By using our Services, You represent and warrant that You are not located in a country that is subject to an Australian Government embargo or designated by the Australian Government as a "terrorist supporting" country, and that You are not listed on any Australian Government list of prohibited or restricted parties.
8.1. The content of the Platform, including all text, graphics, logos, and software ("Material"), is the property of Us, our licensors, or related bodies corporate and is protected by the Copyright Act 1968 (Cth) and other applicable intellectual property laws.
8.2. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform in accordance with these Terms. You must not copy, reproduce, modify, distribute, or transmit any Material without Our express written permission.
9.1. You are responsible for any information or material You upload to the Platform ("Content").
9.2. You warrant that Your Content:
9.3. You grant Us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and display Your Content solely for the purpose of providing the Services.
9.4. We reserve the right to remove any Content that, in Our reasonable opinion, breaches these Terms or is otherwise objectionable, without prior notice to You.
10.1. To the maximum extent permitted by law, you hereby agree to indemnify us, and our partners, officers, directors, employees and agents against any action, liability, cost, claim, demand, loss, damage, proceeding or expense (Loss) of any nature arising under tort, statute, equity, contract or some other cause of action that we suffer as a result of:
but you will not be liable for any Loss to the extent such Loss is the direct result of our negligent or wrongful acts or omissions.
10.2. To the maximum extent permitted by law, we hereby agree to indemnify you, and your partners, officers, directors, employees and agents against any action, liability, cost, claim, demand, loss, damage, proceeding or expense (Loss) of any nature arising under tort, statute, equity, contract or some other cause of action that you suffer as a result of:
but we will not be liable for any Loss to the extent such Loss is the direct result of your negligent or wrongful acts or omissions.
10.3. This clause 10 will survive the expiry or termination of these Terms and Conditions.
11.1. Under no circumstances, will we be liable for any loss that you may experience or suffer as a result of any of the following:
11.2. Our total aggregate liability to you under these Terms and Conditions is limited to:
11.3. Your aggregate liability under these Terms and Conditions is limited to the sum of all Fees paid by you over the previous 12 month period.
12.1. Each party will not have any liability to any other party for fines, penalties, taxes (except GST) and any exemplary, aggravated or punitive damages, liquidated damages or any indirect or consequential loss (including but not limited to loss of business, loss of revenue, loss of contract, loss of production, lost opportunity costs), legal costs and expenses (except reasonable legal costs awarded by a court) arising in relation to these Terms and Conditions.
12.2. These Terms and Conditions do not govern liability for any loss in respect of the project and any liability, indemnity or exclusion in relation to a project must be separately agreed by the parties.
13.1. Our Role: You acknowledge that Our role is strictly limited to operating the Platform, providing Project Tools and Communication Tools, and coordinating payments between Payers and Payees.
13.2. Disclaimer of Warranties:
13.3. Errors:
13.4. Payment Method Security (External): You acknowledge and agree that the Company is not responsible for the security of Your external bank accounts or other payment methods used to fund or receive payments from the Platform, beyond the security measures implemented within Our Platform.
13.5. Force Majeure: Neither party shall be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, epidemic, network infrastructure failures, or industrial action.
13.6. Third-Party Links and Content: The Platform may contain links to third-party websites or display content from third parties. These links and content are provided for Your convenience only. We do not endorse, control, or make any representations regarding the accuracy, completeness, or safety of any third-party websites or content, and We are not responsible for any loss or damage incurred as a result of Your reliance on or use of such third-party resources.
14.1. All Payees must:
14.2. All Payers must:
15.1. Disputes Between Users: For all disputes between a Payer and Payee concerning their underlying transaction, We encourage the parties to resolve the dispute directly and in good faith. The Company is not a party to the underlying agreement between the Payer and Payee. We offer a facilitated dispute resolution process, the use of which is voluntary. Fees may apply for the use of this service, which will be disclosed to You before the process commences. This process does not limit or replace any statutory dispute resolution rights, including those under the Domestic Building Contracts Act 1995 (Vic) or any equivalent legislation in other States or Territories. The Platform's audit logs and uploaded documents may assist the parties in understanding the sequence of events, but the Company does not assess the substance of any dispute.
15.2. If You have opted in for Our dispute resolution assistance, the following process will apply:
15.3. Disputes Over Payments (Opt-Out): If You have not opted in for Our facilitated dispute resolution assistance, We will not mediate or assess the substance of any dispute between Users. If a dispute is raised before payment has been remitted, the Company will pause remittance for a period of 30 business days to allow the parties to resolve the matter. If the dispute remains unresolved after that period, the Company may, at its discretion, refund the Payer for the disputed amount (less any applicable fees). The Payee must then pursue any claim directly against the Payer.
15.4. Disputes with the Company: Any dispute between You and the Company arising from these Terms must first be the subject of good faith negotiations. You may contact Us at information@tradesafetransfers.com.au. If the dispute cannot be resolved within 30 days of the initial notification, either party may pursue their legal rights. The courts of Victoria shall have non-exclusive jurisdiction.
16.1. We may suspend or terminate Your access to the Services:
16.2. In the event of termination, any payments not yet remitted will be processed in accordance with these Terms, the applicable transaction terms, the dispute resolution procedures in clause 15, and applicable law.
16.3. Termination of Your Account does not affect any rights or obligations of either party that accrued prior to termination, including any obligation to pay outstanding fees.
16.4. Clauses 4, 6.7, 7, 8, 9.3, 10, 11, 12, 13, 15, 17, 19 and this clause 16 survive termination of these Terms.
17.1. We may assign, subcontract, delegate or transfer Our rights or obligations under these Terms, in whole or in part, to any of Our related bodies corporate (as defined in the Corporations Act 2001 (Cth)) or permitted assignees, without Your consent, provided that such assignment does not materially diminish Your rights under these Terms.
17.2. You may not assign or transfer any of Your rights or obligations under these Terms without Our prior written consent.
These Terms, together with Our Privacy Policy, any applicable Fee Schedule, and the Project Tools and Communication Tools as described in these Terms, constitute the entire agreement between You and Trade Safe Transfers concerning Your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.
19.1. These Terms are governed by and construed in accordance with the laws of Victoria, Australia.
19.2. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Victoria and any courts that may hear appeals from those courts.
19.3. If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect.
19.4. All rights not expressly granted under these Terms are reserved by the Company.
20.1. Any notice or other communication required or permitted by these Terms must be in writing.
20.2. Notices to You may be delivered to the email address associated with Your Account or via a notification on the Platform.
20.3. Notices to Us must be sent to information@tradesafetransfers.com.au.
20.4. A notice is deemed to have been received:
For questions or support, please contact:
Trade Safe Transfers Pty Ltd (ACN 681 376 045)
Email: information@tradesafetransfers.com.au
Phone: 1800 757 111 or (03) 9834 6777