Privacy Policy

Effective Date: 05-Jun-2025

Last Updated: 05-Jun-2025

1. Introduction

Welcome to TradeSafe Transfers! As a secure payment and escrow platform connecting tradies with customers in Australia, we take your privacy seriously. This comprehensive Privacy Policy outlines how we collect, use, protect, and handle your personal and financial information in accordance with Australian Privacy Principles (APPs) and relevant financial regulations.

2. Information We Collect

A. Account Information

• Full name, business name (if applicable), and ABN for tradies
• Contact information (email, phone number, physical address)
• Government-issued ID for identity verification
• Professional licenses and qualifications (for tradies)
• Profile pictures and business information

B. Financial Information

• Bank account details for payment processing
• Transaction history and escrow account details
• Payment card information (processed securely through our payment partners)
• GST registration status and tax-related information
• Quote and invoice details

C. Service-Related Information

• Job descriptions and requirements
• Project documentation and photos
• Communication history between parties
• Service reviews and ratings
• Dispute resolution details (if applicable)

D. Technical Data

• Device information and identifiers
• IP addresses and location data
• Usage patterns and preferences
• Login times and session information
• Mobile app-specific data

3. How We Use Your Information

A. Core Service Delivery

• Facilitating secure escrow payments between parties
• Verifying identities and credentials
• Managing job agreements and milestones
• Processing payments and refunds
• Providing customer support and dispute resolution

B. Security & Compliance

• Preventing fraud and unauthorized access
• Meeting regulatory requirements (AML/CTF obligations)
• Conducting security audits and monitoring
• Verifying transaction legitimacy
• Managing risk and compliance reporting

C. Platform Improvement

• Analyzing usage patterns to enhance services
• Developing new features and functionality
• Conducting market research and analysis
• Improving user experience and interface

4. Data Protection & Security

We implement robust security measures including:

• Bank-grade encryption for financial data
• Multi-factor authentication
• Regular security audits and penetration testing
• Secure data centers with redundancy
• Employee access controls and training
• Real-time fraud monitoring systems

5. Sharing & Disclosure

We may share information with:

A. Service Providers

• Payment processors and banking partners
• Identity verification services
• Cloud storage and hosting providers
• Customer support platforms

B. Legal & Regulatory

• Government agencies when required by law
• Law enforcement for fraud investigation
• Regulators for compliance purposes
• Courts in response to valid orders

6. Your Rights & Controls

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request data deletion (subject to legal requirements)
• Opt-out of marketing communications
• File a complaint about privacy violations
• Request data portability

7. Data Retention & Deletion

We retain your information for:

• Active accounts: Duration of account plus 2 years
• Financial records: 7 years (as required by law)
• Transaction data: 7 years for tax purposes
• Marketing preferences: Until opt-out

8. International Data Transfers

While we primarily store data in Australia, some data may be transferred to secure international servers. We ensure:

• Compliance with Australian privacy laws
• Appropriate data transfer agreements
• Security measures for international transfers
• Regular audits of international partners

9. Cookies & Tracking

We use cookies and similar technologies for:

• Essential platform functionality
• Security and fraud prevention
• Performance monitoring
• User experience improvement

10. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect information from minors.

11. Updates to This Policy

We regularly review and update this policy. Changes will be communicated via:

• Email notifications for significant changes
• App notifications
• Website announcements

12. Contact Us

For privacy-related matters, contact our Privacy Officer:

📧 Email: development@tradesafetransfers.com.au

📞 Phone: 0477 667 700

Complaints

If you're unsatisfied with our response to your privacy concerns, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au